Customs Declaration

Customs Problem

Usually, when you import goods from Vivihandbag, the Package will be inspected by your local Customs.

There’s usually no reason to worry because:

Vivihandbag provides all the necessary paperwork for your shipment;

In most countries it’s pretty easy to import most kinds of consumer Bag

The actual process of customs clearance is usually handled completely by the delivery company

If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay them later.

If there is a question about your delivery:

Sometimes you may need to provide information to your local Customs about the shipment you are receiving. In some cases they need you to provide an invoice matching the invoice that accompanies the goods.

Sometimes the products need to be backed up with some kind of license or certificate. In these cases, we mostly already hear about it from the courier.

and we will handle it for you. If Customs contacts you about this, please contact us first to get our help.

Customs Liability

If, for any reason, the products cannot be delivered to you, due to a Customs problem, we will discuss with you case by case about how to handle this.

If goods are seized or turned back because of an issue that was Vivihandbag’s fault, e.g. incorrect paperwork, we will re-deliver the goods at our own expense, or offer you credit for a new order.

If goods cannot be delivered due to restrictions in your own country, this is your responsibility. For example, if you decided to try to import an audio-recording CCTV camera, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from Vivihandbag. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it’s your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a license to import commercial goods: in this case, it is your responsibility to know about this before you place an order on Vivihandbag, and in the case of a failed delivery, we cannot offer any compensation.

As the importer you hold sole legal responsibility for responding to questions about imported goods delivering to yourself. Import duties, sales tax, and any other customs charge, are your responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

Customs Clearance Issues

All imported goods are subject to Customs clearance in every country. When you buy from Viviahandbag, the goods are sent from s.Korea. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from Viviahandbag and we will fullfil your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc apply in that country. Viviahandbag cannot and will not offer advice or pre-shipment information on Customs issues in any regard.

From over 3 years of shipping thousands of orders a week, we can confirm that in over 99.9% of shipments from Viviahandbag there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and Viviahandbag is an experienced provider of correct shipping documentation and compliantproducts and packaging.

You need to be aware that, since any order you make on Viviahandbag.com will pass through your country’s Customs, the Customs have the right to hold and inspect your goods according to their policies.

Every country’s Customs has different policies, and these policies can vary substantially, for example…

  • …from port to port
  • …from day to day or from one Custom’s staff member to another
  • …depending on the volume of packages requiring clearance on any particular day
  • …depending on the security levels and political climate of the moment
  • …depending on the package shipment method
  • …depending on the package origin
  • …depending on the package, weight, shape, packing, size, profile, x-ray results, etc
  • …depending on the package contents
  • …depending on the declared or assessed valuation of the package contents
  • …depending on the paperwork accompanying the shipment
  • …depending on random inspection timetables or scheduled batch checks for particular criteria

As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any problem case.

If you are dropshipping, it is important to note that the consignee of the goods is your customer, and therefore they will be liable for any assessed import duties, sales taxes, or issues arising from Customs inspection.

In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer.


In The Case Of A Customs Hold

  1. Viviahandbag will contact you to discuss the issue openly.
  2. You will typically be required to communicate directly with your country’sCustoms, or contact them via your courier company.
  3. If additional documents are required Viviahandbag will do our utmost to provide the documents to you and support the goods clearance.
  4. Your country’s Customs can hold goods pending a decision for as long as they like.
  5. The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal. In most countries the Customs are hard to communicate with and lack basic public information or accessible staff contact.
  6. In the vast majority of cases, the goods are released after a delay ranging from 1 day to 6 months… the reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone’s control.
  7. If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to vivihanddbag.
  8. Under these terms and conditions, which you are agreeing to at the time you place your order, you are acknowledging you understand your basic responsibilities as an importer and the resultant liabilities should any exception occur.

Examples of situations where Viviahandbag will compensate you

  • If internationally recognised documents such as CE / FCC / Sisvel could not be supplied fast enough by Viviahandbag n, and Customs refused entry to the goods.
  • If you made a valid request for customization of the shipping paperwork, and we agreed to follow your instructions but failed to do so.
  • If we made any other serious error on the paperwork accompanying the goods.
  • If the goods were delayed or impounded by S.korea Exit Customs rather than your own country’s Customs.
  • If a Customs inquiry reveals a valid IPR issue with the products. Viviahandbag never knowingly markets/sells counterfeit products or any products/packaging infringing intellectual property of any parties.

Examples of situations where you are not entitled to compensation

·         If you refused to accept the goods.

·         If the goods could not clear due to import restrictions that are specific to your own country, e.g. FDA approval of products (USA), country-specific certification, restricted categories of goods, quotas, so-called anti-dumping enforcement etc.

·         If you refused to accept applicable taxes or other charges associated with the import procedure.

·         If you refused to pay additional charges or fines resulting from Customs’ re-assessment of the classification or value of the goods.

·         If you were unable to accept the goods due to laws in your country such as a lack of an import license.

·         If Customs refused entry to your goods because you failed to provide paperwork or other information in a timely manner, OR provided incorrect paperwork or information.

·         If Customs refused entry to your goods but they did not provide a reason, OR we were unable to confirm sufficient detail of the supposed reason.

·         If Customs refused entry to your goods due to a supposed IPR issue, but in our opinion this is unsubstantiated.

·         If Customs are still holding the goods after a period of at least 6 weeks and after our best efforts we have no further detail about the reason for the hold or any probable resolution to the case.

·         If clearance failed due to lack of licences / documents / certificates which are specific to your country and Vivihandbag deems it beyond the reasonable scope of our Shipping Team to provide these documents in the absence of any pre-shipment communication from you.

·         If Customs refused entry to your goods or levied increased taxes, charges, or fines associated with the classification or declared value of the go

·         If you refused to accept the goods.

·         If the goods could not clear due to import restrictions that are specific to your own country, e.g. FDA approval of products (USA), country-specific certification, restricted categories of goods, quotas, so-called anti-dumping enforcement etc.

·         If you refused to accept applicable taxes or other charges associated with the import procedure.

·         If you refused to pay additional charges or fines resulting from Customs’ re-assessment of the classification or value of the goods.

·         If you were unable to accept the goods due to laws in your country such as a lack of an import license.

·         If Customs refused entry to your goods because you failed to provide paperwork or other information in a timely manner, OR provided incorrect paperwork or information.

·         If Customs refused entry to your goods but they did not provide a reason, OR we were unable to confirm sufficient detail of the supposed reason.

·         If Customs refused entry to your goods due to a supposed IPR issue, but in our opinion this is unsubstantiated.

·         If Customs are still holding the goods after a period of at least 6 weeks and after our best efforts we have no further detail about the reason for the hold or any probable resolution to the case.

·         If clearance failed due to lack of licences / documents / certificates which are specific to your country and Viviahandbag deems it beyond the reasonable scope of our Shipping Team to provide these documents in the absence of any pre-shipment communication frods on the shipping paperwork. We always inform you in advance about the declaration of your goods, and in the cases of larger shipments you have to agree to the declaration value explicitly, so this is deemed to be totally your responsibility.

·         If we previously warned you about a possible increased risk of delivery exceptions due to our experience of shipping to your country, for whatever reason, but you explicitly agreed to go ahead with the order.

·         certification, restricted categories of goods, quotas, so-called anti-dumping enforcement etc.

·         If you refused to accept applicable taxes or other charges associated with the import procedure.

·         If you refused to pay additional charges or fines resulting from Customs’ re-assessment of the classification or value of the goods.

·         If you were unable to accept the goods due to laws in your country such as a lack of an import license.

·         If Customs refused entry to your goods because you failed to provide paperwork or other information in a timely manner, OR provided incorrect paperwork or information.

·         If Customs refused entry to your goods but they did not provide a reason, OR we were unable to confirm sufficient detail of the supposed reason.

·         If Customs refused entry to your goods due to a supposed IPR issue, but in our opinion this is unsubstantiated.

·         If Customs are still holding the goods after a period of at least 6 weeks and after our best efforts we have no further detail about the reason for the hold or any probable resolution to the case.

·         If clearance failed due to lack of licences / documents / certificates which are specific to your country and Viviahandbag deems it beyond the reasonable scope of our Shipping Team to provide these documents in the absence of any pre-shipment communication from you.

·         If Customs refused entry to your goods or levied increased taxes, charges, or fines associated with the classification or declared value of the goods on the shipping paperwork. We always inform you in advance about the declaration of your goods, and in the cases of larger shipments you have to agree to the declaration value explicitly, so this is deemed to be totally your responsibility.

·         If we previously warned you about a possible increased risk of delivery exceptions due to our experience of shipping to your country, for whatever reason, but you explicitly agreed to go ahead with the order.

Compensation

  • “Compensation” refers to full or partial refund/credit of the amount you paid for the goods and /or shipping (depending on the situation Viviahandbag will absolutely not offer any further compensation or accept any liability in any other regard.
  • We reserve the sole right to evaluate the reason for a Customs exception. We will do this openly based on our communications with the Courier, your country’s Customs, and any evidence you have provided us of your own communications with the Courier and Customs.
  • If the goods are returned to China, but we deem that you were liable for the failed delivery not us, we may be able to compensate partially, based on any remaining credit after return delivery fees, China import taxes, and restocking fees.
  • If the goods are impounded, held indefinitely, destroyed, or confiscated by Customs, and according to the policy above this is not Viviahandbag s responsibility (including where the actual reason for the exception was never clarified), you will not receive compensation of any kind.

Search online, check with your local Government, local Customs and Chambers of Commerce, and seek advice on all import regulations and procedures!

To ensure successful delivery, particularly of larger shipments, we strongly recommend you personally undertake rigorous research of your local destination laws, regulations, and common practices in relation to imported goods and taxation.

For large shipments you should always hire a licensed Import Broker.