Warranty & Returns

“ Do you have a guarantee or warranty?”

YES- vivihandbag only chooses to stock the very best quality products from professional Korea Manufacturers. The quality is guaranteed.

All products that arrive in the VIVIHANDBAG are checked for perfect appearance and correct functionality before it’s send out.

Vivihandbag guarantees all products bought from us with a 3-month warranty against defects in quality.

We do not offer warranty for products not bought from Vivihandbag.COM.

 

All goods dispatched from VIVIHANDBAG are checked for quality, including checks of the appearance of the goods, the packaging, and inclusion of accessories. VIVIHANDBAG undertakes to communicate openly, promptly, and carefully with all customers in relation to issues with received goods. If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with paypal or your credit card provider. Usually there is a way for us to resolve your issue quickly and make you satisfied.

Introduction

This article is about the warranty on products you buy from Vivihandbag.com
All goods dispatched from vivihandbag are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.  vivihandbag undertakes to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.
If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider. Usually there is a way for us to resolve your issue quickly and make you satisfied!

 

What Does Vivihandbag Warranty Imply?

Vivihandbag can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition, or developed internal faults naturally during usage without issues of physical damage or unsupported usage. In other words if the product is damage you can contact us to send it back for a another one.

When Does The 3 Month Warranty Start From?

The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from Vivihandbag. The period is exactly 90 days from that time. For example, a product on the 90th day is covered, but a product on the 91st is no longer covered.

In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

Who Pays For What?

Cost of shipping a presumably faulty item back to S.Korea: Paid by the customer, cannot be reimbursed.Cost of shipping back to customer from S.Korea: paid by Vivihandbag in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if applicable to send back the repaired item to you.

Any new import duty or sales tax for the consignee for the returned products sent from S.Korea is their responsibility as per the usual policies.

 

In What Situations Are Returns/Compensation NOT Approved By Vivihandbag?

-Below are instances where a customer will not be eligible for returns and/or compensation:

 -Unapproved returns or returned products not processed through Vivihandbag procedure;

-Products whose warranty period has expired;

- Received returned products that are damaged because of inadequate return packaging;
- Physically damaged or broken products caused by misuse or mishandling;
- Returns of your unwanted, unsold yet functional products;
- Products bought by mistake.

We will send you exactly what you order, so please read descriptions carefully before purchasing.

If the consignee of a delivery refuses or fails to accept delivery for any reason, including

refuse to comply with customs clearance/costs or simply having an incorrect address, VIVIHANDBAG accepts no liability and the customer will not be eligible for compensation.